Terms & Conditions

  • Prior to proceeding with an order please ensure the area you propose for the building/item is large enough for it to be sited on. We also advise a border of at least a foot (300mm) between your item and adjacent walls/fences/ buildings etc to allow us to erect and for maintenance.
  • Please ensure there is adequate access for the transport and delivery of your order. Goods will be delivered in a van and trailer up to 3m wide dependant on order and 10m long. A clear unobstructed access of 3m high x 1m wide is required between trailer and erection site. If you have any queries or concerns regarding parking/site access please get in touch prior to placing order so we can offer guidance. Contact us on info@patersonjoiners.co.uk and please feel free to add photos/details to your query.
  • It is essential there is a flat, level, hard base standing base the entire footprint of your order for it to be sited on. Any ground works required by us must be surveyed and quoted for prior to order being manufactured. You must advise of any issues regarding the base which may affect the erection of the shed prior to us delivering as this may result in additional charges.
  • Our average lead time on all items is 4 weeks, however, this can increase during busy, seasonal times. Once your order is logged with us we will contact you to arrange a delivery time that is convenient and advise then of expected lead time.
  • Whilst your product is built with the highest quality materials available they are natural products and susceptible to shrinkage and swelling due to changing weather. For example the weatherboard cladding in warmer months may shrink and show gaps between the boards, however this will naturally close again in colder months. Doors may also swell adversely in winter causing difficulty to close. However in warmer months they will shrink, so much so they may not catch onto the locking latches/plates. It is difficult to envisage exactly how much the natural timbers may shrink and swell. We have set tolerances to which all components are manufactured allowing an adequate amount of movement. If your product has issues due to shrinking/swelling which you require us to rectify, we charge a flat rate fee of £30 inc vat per visit. This will include planing/shaving items down to size to allow them to fit or packing plates etc if items have shrunken. We must state that any items planed or reduced in size in winter months will leave a larger gap than initial manufactured tolerances when they naturally shrink down again in summer months. Quite often the doors will return to their original size in warmer months without attention. Therefore we advise only to alter them if you experience extreme difficulty to open/shut/lock the doors.
  • If you have ordered a building with a roof overhang or decking. Please note these sizes are in addition to the size of building you have selected. For instance if you have ordered a 10' wide x 8' deep summerhouse with 4' roof overhang and decking the total footprint of the building will now be 10' wide x 12' deep (8' summerhouse + 4' decking /roof overhang)